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SPECIAL ASSISTANCE

In addition to the high standard of service we are committed to provide to all its passengers, we offer extra attention to disabled and reduced mobility passengers also to passengers with special needs. In line with Regulation (EC) No 1107/2006, our partners provide a wide range of facilities for disabled and reduced mobility passengers at airports.

Passengers shall be considered disabled when their physical, medical or mental condition requires individual attention (on embarking and disembarking, during flight, in an emergency evacuation, during ground handling) that is not normally extended to other passengers.

You need to inform Wizz Air at least 48 hours before the scheduled departure of the flight about your physical disability or reduced mobility, serious or contagious disease, and any other condition requiring medical care.
Your request can be made online, during the booking process or by contacting our call centre (we recommend that you call us on the day of reservation).
Please note that we may not be able to provide assistance for requests made less than 48 hours prior to the scheduled departure of the flight.

If there is reasonable doubt that you can complete the flight, safely without requiring assistance during the flight we reserve the right to require a medical certificate confirming your fitness to travel by air, containing explicit medical approval for your carriage by air. Disabled passengers, who are not self-reliant are to be accepted for carriage only when escorted by an able adult person.

In accordance with the applicable safety rules you are required to be escorted by an able adult person if you are not self-reliant, i.e. if you are unable to lift yourself without help; leave your seat and reach an emergency exit unaided; communicate with the crew on safety matters (e.g. to understand and react to safety instructions due to learning or cognitive disability, or due to blindness or deafness); unfasten your seat belt; take out and put on your life jacket; or to fit an oxygen mask If you do need someone to travel with you, that person must be over 16 years old and physically capable of helping you in an emergency.

Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.

Wizz Air operates assigned seating on all routes therefore please check the seat map of our A320 and A321 aircrafts also read our conditions whether you are eligible to seat in extra legroom or front row seats.

If you require special assistance, please contact us on the following local numbers:

Please select a country

Country of Call OriginLanguagePhone Number
AzerbaijanEnglish+3616777502
BelgiumFrench+3225887035
BosniaEnglish+38755233981
BulgariaBulgarian+35924928367
CroatiaCroatian+38517757014
Czech RepublicCzech+420225850035
CyprusEnglish+35722007144
DenmarkDanish+45 787 33 194
FinlandEnglish+358931585800
FranceFrench+33170700852
GermanyGerman+4969120066954
GeorgiaEnglish+995706777037
Greece English+302130022598
HungaryHungarian+3616777505
IcelandEnglish+354 497 1283
ItalyItalian+390200689768
IsraelEnglish+97233741285
LatviaEnglish/Russian+37167660434
LithuaniaLithuanian+37052032417
MacedoniaEnglish+38923207642
Moldova English+3616777509
MaltaEnglish+35627781644
NetherlandsEnglish+31202621943
NorwayEnglish+4721930671
PolandPolish+48221284905
PortugalEnglish+351300500497
RomaniaRomanian+40312294796
RussiaRussian+74995044413
SwitzerlandEnglish+41225510025
SerbiaSerbian+381113216842
SlovakiaCzech+421233046989
SloveniaEnglish+38617774391
SpainSpanish+34910602892 *
SwedenEnglish+46812410514
Turkey English+908503901949
UkraineUkrainian+380893202532
United Arab EmiratesEnglish+3616777508
United KingdomEnglish+443309770444
Spain-CataloniaCatalan+34937370069
International numberHungarian/Romanian
German/French/Spanish
Italian/English
+36 1 677 7104
International number Czech/Polish
+48 22351 9492
International numberUkrainian/Russian+380 (44) 2064888
*Toll-free number

Local rates apply. Please note that those numbers are dedicated solely to passengers requiring special assistance and no other queries will be handled.

The Call Centre for passengers requiring special assistance operates 24 hours in English, Hungarian, Polish and Romanian languages. Enquiries in other languages can be made Monday to Sunday from 07:00 to 22:00.
Please send your complaints or other queries by post, fax or submit it via our online form.

In case you would like to send your special assistance request by e-mail please send your enquiry to specialassistance@wizzair.com



Disabled passengers

Wheelchair users

You are allowed to carry two items of mobility equipment free of charge.
Please note that we accept only dry cell non-spillable battery powered or manual wheelchairs. Dry cell non-spillable batteries can be accepted provided that the terminals are insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair.
If your wheelchair is not collapsible please provide the dimensions when you are informing our Call Centre about your physical disability or reduced mobility.

Upon arrival at the airport in order to ensure your comfort, our handling agent will provide assistance in the check-in procedure and baggage drop-off. You will be assisted to the gate, through security then on board and most often you will be seated in a window seat.

Please note that our cabin crew will not provide assistance with drinks, meals or medication but they will help you in moving from your seat to the toilet facilities if required. Disabled passengers, who are not self-reliant are to be accepted for carriage only when escorted by an able adult person. We shall make all reasonable effort to seat your companion next to you.

We accept up to 28 disabled passengers (persons with reduced mobility) per flight on our Airbus A320 aircraft, provided that a maximum of 10 passengers who require a wheelchair from check-in to the cabin seat, can be carried on board the same aircraft. There are 36 seats are available for disabled passengers on our Airbus A321 aircraft and we accept maximum 12 passengers who require a wheelchair from check-in to the cabin seat. Please note that on-board wheelchair is not available on Wizz Air flights.

Please inform us about your request during the booking process or by contacting our call centre (we recommend that you call us on the day of reservation).
Please note that we may not be able to provide assistance for requests made less than 48 hours prior to the scheduled departure of the flight.

Visually and hearing impaired passengers

We provide “Meet and Assist” service for visually and hearing impaired passengers. Please inform our Call Centre at least 48 hours before the scheduled departure time of your flight if you request our service.
Our handling agent will provide you the necessary assistance at the airport: during the check-in process, through security, to the departure gate.
You will be pre-boarded on to the aircraft and our cabin crew will help you to stow your hand baggage also will assist to go to your seat.

Please note that disabled passengers, who are not self-reliant are to be accepted for carriage only when escorted by an able adult person.

Travelling with guide / assistance dogs

Assistance dogs shall be accommodated on board at no additional cost for disabled passengers. Only one dog is accepted per flight. Please note that the dog must not occupy a seat.
Wizz Air will only accept “recognized” assistance dogs means that the animal must comply with certain requirements. It is your responsibility to hold the documents set out in the regulations of the countries affected by carriage.

If you plan to travel with a assistance dog please indicate it during the booking process also inform our Call Centre and send the following documents no later than 48 hours prior to the scheduled departure time:
• certificate which proves that your dog is a “recognized” assistance dog
• any relevant document that set out in the regulations of the countries affected by carriage

Please note that recognized assistance dogs on flights to/from the Great Britain are accepted, as long as the passenger and the accompanying recognized assistance dog comply with requirements listed in https://www.gov.uk/pet-travel-travelling-with-assistance-dogs . It is the responsibility of the owner to ensure that their dog is fully compliant with the scheme. If the assistance dog doesn’t comply with the rules it may not be able to enter Great Britain, or may be licensed into quarantine on arrival. Before you book your ticket please check the following websites:
General requirements
List of Countries
Guidance for documents



Passengers with special needs

Passengers Requiring Extra Oxygen

We do not accept passengers travelling with their own oxygen but medical oxygen can be provided on board for passengers who need extra oxygen for medical reason.

You are required to contact our Call Centre at least 48 hours prior to the scheduled departure of the flight and send medical certificate which contains the following:
• it confirms your fitness to travel (preferably in English)
• confirms that you do not require a continuous supply of oxygen for more than 250 minutes, at a flow rate of 2 liters per minute
• confirms that oxygen Wizz Air provides is suitable for you

Please take these documents with you and present it at the check-in desk. If you do not provide the required certificate you will not be allowed to travel.

Pregnant women

Pregnant women may not travel on our flights after the 34th week of pregnancy. In case of twin pregnancy, the relevant time limit is the 32nd week of pregnancy.
Women who are over their 28th week of pregnancy may only travel if they provide us with a medical certificate confirming their fitness to travel by air. We will only be liable in accordance with our General Conditions of Carriage for any health problems to pregnant women and/or their unborn child that may occur during or as a result of carriage by air.

Please note that the medical certificate must be issued within 6 days of the flight date.

Walking frames, crutches

We accept the carriage of two mobility equipment free of charge including crutches and walking frames.
A pair of crutches can be taken onboard the aircraft and walking frames will be carried in the hold.

Broken leg

You will be required to purchase an extra seat if you are travelling with your leg in plaster and you are unable to bend your leg at the knee joint.
Reservation can be made online, entering “EXST” in the first name field and the passenger’s surname in the last name field.

In case you missed to reserve an extra seat online please contact our Call Center.

Travelling with infectious disease

If you have any contagious disease, or any other condition requiring medical care it is your responsibility to obtain medical certificate confirming your fitness to travel by air.
In accordance with our General Conditions of Carriage, Wizz Air will not be liable for any injuries, deterioration of health conditions suffered by passenger or for death during travel by air, which are due to such condition.
Should you fail to provide a medical certificate confirming your fitness to fly, Wizz Air reserves the right to refuse your carriage. Medical certificate must be issued within 6 days of the flight date.

Please contact our Call Centre at least 48 hours prior to the scheduled departure of the flight.

Carrying medicine or medical equipment

Please always place your medicine into your hand baggage. In case you need to carry essential medicines such as insulin you must take a medical certificate with you confirming you need the medicine during your trip and present this document at the airport security if required.
Please note that our cabin crew cannot help you keep your medication cool.

The carriage of portable oxygen concentrators (POCs) that do not contain compressed gas or liquid oxygen are permitted onboard.
You are allowed to take your CPAP (Continuous Positive Air Pressure device) device on board subject to providing evidence on the nature of the equipment. This device can be carried as an additional item.
If you are travelling with such device, please contact our Call Centre at least 48 hours prior to the scheduled departure of the flight.
Please note that breathing aids that contain compressed gas or liquid oxygen are not permitted onboard.

Food allergy

You do not have to inform us if you have food allergy but it is advisable to have your medical certificate with you during your journey.

Mishandled mobility equipment

According to the Montreal Convention, our liability for damage, loss or delay of your mobility aid is limited to 1131 SDRs for each Passenger.
In case your mobility equipment is damaged, lost or delayed you must report it prior to leaving the arrival hall and you must obtain a PIR from our Handling Agent.
Please send your claim by post, fax or submit it via our online form. Other enquiries and complaints should be submitted the same way.